- Have a clear idea of what you’re after. Before you start making phone calls, ensure you have a clear idea of your cleaning needs and expectations. What are your top priorities? What specific cleaning jobs need doing, and how often do they need to be done? Professional cleaners will often specialise in specific settings and environments, such as offices, kindergartens, schools, industrial settings or household/domestic settings. A professional childcare cleaner, for example, will have experience and expertise in maintaining a safe and hygienic space for young children. They will have a thorough knowledge of all the cleaning “hot spots” that exist in children’s environments, and be up to speed with strict industry standards.
- Do some detective work. Ask for recommendations from friends and colleagues. Do some detective work and find out which cleaners are currently being employed in similar settings. Word-of-mouth is a powerful thing. Asking around will give you a sense of which cleaners you might like to investigate further, as well as those you might be better off avoiding!
- Quiz each cleaning service you are considering. Once you have a few promising leads, contact each cleaning service directly to get a feel for who they are and what they stand for. How long have they been in business? How many existing clients do they currently service? Are they taking positive steps to be environmentally responsible? Are they owner-operators? Do they employ additional cleaning staff? If so, how do they recruit and train their staff? These questions will help you get an idea of whether they are the kind of people you would like to do business with.
- Ask for references and testimonials from existing clients. A good cleaner should be able to provide you with references from existing clients. Get in touch if you can and ask them about their experience. It is also worth hunting around for reviews and testimonials online (try True Local and Facebook for starters).
- Discuss your needs and get a detailed quote. There is no one-size-fits-all when it comes to cleaning. A good cleaner will be able to evaluate your needs, offer professional advice, and tailor their services to best suit you. A prospective cleaner may also need to visit your space in order to get a clear picture of the work involved and provide you with an accurate and detailed quote.
- Find out what will happen if you are not 100% happy. Hiring a cleaner costs money, so you need to be confident that they will deliver the goods. Make sure you discuss what will happen if you are not happy with the cleaning service for any reason. Is there a trial period? Will your cleaner be happy to revisit an area that they forgot to clean, or failed to clean to your standards? Having this all out in the open early will help you to avoid awkward conversations later on.
- Make sure insurance certificates and police checks are up-to-date. There are definitely risks involved when it comes to cleaning. Accidents happen – your cleaner may become injured on the job, someone might slip over on a floor that has just been cleaned, or a cleaner may accidentally cause damage to your property. Public liability insurance and workers compensation cover, for example, are two boxes that your cleaning service needs to tick so that both parties are covered in the event of an accident. All cleaners should also be able to provide proof of an up-to-date criminal history or police check. Ticking this box will give you peace of mind that your cleaner is a person you can trust.
- Read through the contract. Before you sign on the dotted line, double-check your contract to make sure there are no surprises. Is a trial period mentioned? Does the contract outline your recourse if you are not happy with the service provided? Make sure the contract reflects everything you have previously discussed with your cleaner.
- Keep the lines of communication open. It is important to maintain an open and honest dialogue with your cleaning service. Good communication will ensure that you and your cleaner remain on the same page, and will help to create a good working relationship. If you are happy with their work, let them know! At the same time, if there things you would like to change, don’t hesitate to talk about it – a cleaner worth keeping will always be willing to help you re-evaluate your cleaning needs as time goes on.
Finding a Cleaner Doesn’t Have to Be Hard: Read These 9 Top Tips to See How
So you’ve decided it’s time to hire a professional cleaner – but how do you go about finding the right one? We all want a cleaner who is trustworthy, experienced, knows exactly what we want, and knows how to get the job done. Here are some tips to help you secure a cleaner who ticks all the boxes.